What happens if I get a new phone or am unable to access Authenticator for Login?

 If possible, hold on to your old phone so you can transfer the passkey to your new phone. If you get a new phone and don't have access to the old one, the IT Help Desk can assist with removing the security requirement which will allow setup of a new phone.

If your phone is lost, damaged, or stolen, you will need to get a new or temporary phone with at least a phone number that can receive text verification to be able to use multifactor authentication. If you do not have a YubiKey set up as a back up, then you will be locked out of your account until your phone is replaced. 

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