ScreenPal Student - General technical information

If you're experiencing issues with ScreenPal or other Blackboard content not displaying correctly, please try the following troubleshooting steps:

• Make sure your hardware, operating system, and browser are up to date: Recommended Technology for Blackboard

• If you don't know how to update your browser, here's a guide that covers popular ones like Chrome, Edge, and Safari: Updating your browser

• Clear your browser's cookies and cache in different browsers: Clearing Your Browser's Cache and Cookies

• Enable pop-up permissions in your browser: Checking Popup Permissions

Is your ScreenPal video stuck in a loading loop on Safari?

  Follow these step to disable "Prevent Cross-site Tracking":

For Mac:

1. Go to the Safari app on your Mac. 
2. Choose Safari > Settings, then click Privacy.
3. Unselected "Prevent cross-site tracking"

For Iphone/Ipad:

1. Open the Settings app.
2. Use the search bar at the top to search for "Safari" and select the first result.
3. Scroll down to the “Privacy & Security” section and turn off "Prevent Cross-Site Tracking."

If none of the troubleshooting steps above work, please submit a ticket for further assistance. Including screenshots of the issue can greatly help us resolve the issue more quickly.