Popular Services

Report problems with various IT Hardware around campus.
IT Hardware includes Desktops, Laptops, Docking stations, monitors, printers, scanners, copiers, Wyse Terminals, and computer accessories such as mice and keyboards.

Report an issue with accessing course materials inside of Blackboard. IE: One of your classes is not listed, Issues displaying the course material correctly.

Report issues logging into: UAPTC Email, Blackboard, Workday, or MyApps.

Request that a new employee be given IT equipment, that an existing equipment be updated, or equipment be relocated.

Report Issues or errors with various software used by UAPTC: e.g. Lockdown Browser, Examsoft, Microsoft Office, Eaglesoft, Simple Syllabus, and others.

Help finding missing emails, Request Access to UAPTC email while outside the US, Report Issues with your UAPTC Email, or Request to added to a shared Mailbox

Report issues logging into Blackboard: IE User Name/Password Issues, or issues with your internet browser.

Report Issues with access to the UAPTC network.

Many Login issues can be resolved by changing your UAPTC Password.

Report that you have not received your account information.

Direct Workday Issues and Inquires towards Admissions.
Request Relevant Security Roles.

Request a Quote for the Purchase of IT-related Equipment IE: Computers, Laptops, Printers, Scanners.

Request a change be made to your UAPTC user name

Report a suspicious email or unauthorized account access.

Report issues with TVs, ViewSonic Boards, or Digital Signage

Direct Workday and Bank Mobile Issues and Inquires towards Student Accounts, AKA The Bursar's Office.
Request Relevant Security Roles.

Direct Workday Issues and Inquires towards Financial Aid.
Request Relevant Security Roles.

Direct Workday Issues and Inquires towards either the Records or Registrars Office.
Request Relevant Security Roles.

For Security purposes UAPTC blocks account access from outside of the US. If you plan to travel abroad, please submit a ticket to ensure access is not interrupted.

Request Training related to purchasing. Submit questions about Contracts, requisitions, Business Cards.

For Security purposes UAPTC blocks account access from outside of the US. If you plan to travel abroad, please submit a ticket to ensure access is not interrupted.

Direct Workday Issues and Inquires towards Advising.
Request Relevant Security Roles.

Request Training related to Travel. Submit questions regarding Student Travel, Spend Authorizations, or Expense Reports.

Request Training Related to Inventory Processes. Submit Issues related to Tagging and Physical Inventory.

The end of support for Windows 10 is October 14, 2025. You can use this service to schedule a time convenient to you when IT will be able to update your device from Windows 10.